What we have to offer

Auto Dialers

We offer a range of Auto Dialer solutions. These dialers can be used on premise or hosted in a datacenter. What makes our dialers extremely powerful is that fact that they are easily scalable and can be customized to fit the client’s needs. We have the ability to integrate 3rd party software to our dialers using our own API platform.

Some of the major features:

  • Inbound, Outbound and Blended call handling
  • Outbound agent-controlled, broadcast and predictive dialing
  • Web-based agent interface
  • Web-based administrative interface
  • Ability to have agents operate remotely
  • Integrated call recording
  • Three-Way calling within the agent application
  • Scheduled Callbacks: Agent-Only and Anyone
  • Scalable to hundreds of seats
  • Advanced Reporting

PBX Solutions

We offer a wide range of PBX solutions that can be used on premise or hosted on our Telecom Platform.

Some of our main PBX features include:

  • Call recording
  • Voicemail
  • Supported codecs: ADPCM, G.711 (A-Law & μ-Law), G.722, G.723.1 (pass through), G.726, G.728, G.729, GSM, iLBC (optional) among others.
  • Flexible and configurable IVR
  • Integrated echo canceller
  • Support for video-phones
  • Hardware detection interface
  • Web-based operator panel
  • Call parking
  • Call detail record (CDR) report
  • Billing and consumption report
  • Channel usage reports
  • SIP and IAX support, among others
  • Voicemail-to-email functionality
  • Caller ID
  • Multiple trunk support
  • Incoming and outgoing routes with support for dial pattern matching
  • Support for follow-me
  • Support for ring groups
  • Support for time conditions
  • Support for PIN sets

Software Development & Integrations

JNZ Telecom is a division of JNZ Group PTY Ltd. JNZ, as a software company, has been developing software for businesses and callcentres for more than 10 years. We have a wide range of software solutions for businesses and callcentres that can be customized to fit your needs. We also offer an API platform that allows your PBX or dialer to be integrated to other 3rd party solutions

Some integrations we offer on our API Platform:

  • Hyphen (Simplicity)
  • Debtwise
  • Signature (Electronic signatures)
  • Call Cabinet (call recordings)
  • Bulk SMS providers
  • Bulk Email providers
  • Social Media
  • Mail servers
  • Sales Force
  • Google APS
  • SageOne
  • Pastel Evolution
  • Payment Gateways
  • Compuscan
  • Contact us for a complete list of available API’s

Encrypted Call Recordings

We offer a wide range of Encrypted Call Recording & and Encrypted Backup solutions.

All calls are stored in a 256-bit encrypted format, with the original file preserved in its original state with a rotating encryption methodology that is unique and specific to each individual call.

This makes all recordings 100% compliant with regulatory legislation.

All calls are stored in our cloud servers and are not only backed up, but have a redundant option across multiple servers and geographical locations.

Some Encrypted Recording features:

  • Enhanced voice recording
  • Fully Compliant
  • No additional hardware required
  • All calls securely recorded
  • Fully redundant and backed up
  • 999% availability
  • unlimited growth potential
  • cloud based HTML5-driven

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